The SpotlightSwap Guarantee

Every purchase is protected. Buy with confidence knowing we've got your back from checkout to closet.

What's Covered

You're Protected When...

If your costume doesn't arrive within the expected delivery window, we'll issue a full refund.

If the costume significantly differs from the listing description, photos, or measurements, you're covered.

If the costume arrives damaged due to poor packaging, we'll work with the seller to make it right.

If a costume is falsely represented as a specific brand or designer, you'll receive a full refund.

When your costume arrives, you have 5 full days to inspect it before the seller receives payment. Here's how it works:

Costume is delivered

The 5-day inspection clock starts when tracking shows delivery.

You inspect the costume

Check that it matches the listing description, photos, and measurements. Try it on for fit.

Approve or dispute

If everything looks great, approve the order and the seller gets paid. If there's an issue, open a dispute before the window closes.

Auto-approval

If the 5-day window passes without a dispute, the order is automatically approved and the seller is paid.

If something isn't right, here's what to do.

Step 1

Take clear photos showing the problem — the difference from the listing description, damage, or defect.

Step 2

Many issues can be resolved directly. Send a message to the seller through SpotlightSwap explaining the problem.

Step 3

If you can't reach a resolution, open a dispute from your order page within the 5-day inspection window.

Step 4

Our team reviews the evidence from both parties and reaches a fair resolution — typically within 3-5 business days.

To be fair to both buyers and sellers, the following are not covered by our guarantee:

SpotlightSwap Guarantee

Every purchase protected

Secure Payments

Verified Sellers

Identity & payout verified

Every costume on SpotlightSwap is backed by our buyer protection guarantee.